RAQUEL SEBAG

- Performed as a contact between clients and sales representative.
- Follow and speed up orders.
- Build customer satisfaction and loyalty.
- Increase customer knowledge by providing technical information.
- Strive for one-call resolution of customer issues.
- Follow-up on customer inquiries initially unsolved.
- Check to ensure that appropriate changes were made to resolve customers' issues.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service, dealers or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Process to competitive bidding to reach new markets.

- Offer telephonic individual solutions for individual problems, provide with appropriate advice and guidance to choose and use correctly the products.
- React to end users enquiries, by phone, by letter or email efficiently and professionally.
- Accept assignments with an open, cooperative, positive and team-oriented attitude.
- Respond to consumers’ complaints.